Help Desk & User Support

Certificate

The Help Desk and User Support Certificate Program prepares students to work in the information technology field troubleshooting end-user issues in a networked environment, supporting both internal and external customers.

Quick Facts
  • Program tracks

    Full-time
    Online

  • Estimated certificate completion time

    2 semesters, 18 credits

Degree questions, answered.

Have questions about the Help Desk & User Support program? Fill out this form and we’ll get in touch with you.

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Courses

The program gives students hands-on experience in diagnosing problems, providing support, and handling basic administration of desktop and mobile operating systems, software packages, and LAN networks. The curriculum is designed to develop critical thinking skills and enable a student to be ready for today’s jobs and the ability to thrive in the ever-changing IT landscape.

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Careers

Graduates will be prepared for entry level positions in a growth area for both Maine and for the nation. Possible jobs include: Helpdesk Specialist, User Support Specialist, and Consumer Support Technician. All courses in this certificate program may be applied to the Computer Technology AAS degree.

Meet the Faculty

  • Lauren Mayhew

    Lauren Mayhew

    Faculty, Computer Science and Information Technology

    Dr. Mayhew is currently the Chair and full-time Assistant Professor of Computer Science at YCCC and an Adjunct Faculty of Computer Information Systems at the University of Maine Augusta (UMA). Prior to this, Dr. Mayhew taught computer science and web design courses in adult and community education settings for over twenty years. Dr. Mayhew holds a BS in Small Business Management with a minor in Computer Information Systems from UMA, and a MALS in Education Technologies from the University of Maine. In 2017, she earned a Doctor of Computer Science from Colorado Technical University (CTU). Through ongoing collaboration with UMA, the Maine Cyber Security office, and other non-profit organizations, Dr. Mayhew enthusiastically fosters ways to empowering girls to become future technology leaders in the computer science and cybersecurity fields. In 2019, she became a certified Train-the-Trainer in UMA’s CyberBit Cybersecurity Range. She actively serves as President of the Colorado Technical University (CTU) Alumni Board and Vice Chair of the Institute of Electrical and Electronics Engineers (IEEE), Maine Chapter. She was recently named to the Editorial Review Board for the International Journal of Strategic Information Technology and Applications (IJSITA). Dr. Mayhew honorably served eight years in the United States Air Force with two additional years in the Maine Air National Guard. In 2016, she started her own consulting business to promote and foster innovative consulting, technology, leadership, & education to assist small start-up businesses successfully thrive in today’s very competitive world. In her spare time, Dr. Mayhew enjoys outdoor activities, writes fiction and non-fiction novels, and volunteers at the local animal shelter and with local church and community center events.

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